Buying & Website Help

 

What method of payment can I use?

We accept Visa, Mastercard, Direct Debit Payments, Paypal & Afterpay.  

 

I just missed a special - what can I do?

We know how it feels to just miss out on a special deal and don't want that to happen to you.  If you have purchased an item and then we do a deal on it within 7 days after your purchase, then let us know.  We will send you an online Gift Voucher for the amount you missed out on saving.

 

Can you gift wrap?

Yes.  We gift wrap for a $2 donation to the Mental Health Foundation of New Zealand (online) and the Women's Refuge (in store).  Simply choose this option at checkout  - we will wrap up to 3 parcels for one donation.  Please specify his in the comments section.

For gift wrapping we use recyclable brown paper finished with a fabric ribbon from our off-cuts.

 

What quantities can I buy fabric by?

Our fabric is sold by the metre in increments of 1m. .  A few of our fabrics are sold by the pattern repeat - this is only when you need the whole pattern to enjoy and use fabric.

If you require a different amount, such as 4.5m you are able to call us and place this order over the phone:  03 389 5203

 

Do you send fabric samples?

Yes, we send small samples free of charge to addresses in Australia and New Zealand. These samples are for colour matching and are intended to be used with the full length drop pictures on the website.  If you require a larger piece of fabric as a sample, then you will need to purchase it and then return it in good time and condition for a refund. (see our returns policy).

 

I put 1 into the quantity box when purchasing wallpaper what does this equate to?

This is per roll so 1 = 1 roll.

 

My Gift Voucher won’t work. Please help!

If you have put the voucher code in more than once and abandoned your cart it may have deactivated your code. Please email us and we will sort it for you.

 

I can't see a product image. How can I fix this?

Try clearing your history (including cache and cookies) If the problem persists then please contact us here.

 

How do I sign up to get your news and special offers?

Please click here. Not only will you be the first to know about anything new but we frequently have member only specials and deals.

 

How are your Feather Inners produced and why are they sold separately to the cover?

At Bolt of Cloth we pride ourselves on quality, supporting NZ designers and sustainable practices wherever possible. We sell our cushion covers and inners as separate products to allow you to simply swap the cover and reuse the inner for a new seasonal look.

While Dacron inners are more suitable for outdoor use, we recommend feather inners for indoor or dry areas. Feather inners make cushions look & feel much nicer, and they keep their shape and last a lot longer than synthetic dacron inners which are regularly disposed of.  Our feathers have been washed, vet tested & MPI approved.