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FAQ

If you can't find the answer to what you are looking for below, email us or call us in Christchurch on 03 389 5203.  We are here to help you!

 



Shipping & Delivery

Delivery is free throughout New Zealand and Australia with orders over $180. 

NZ Orders under $180 are shipped at cost - this will be calculated at check out based on your address. It is usually about $10, with an additional $8 charge for rural deliveries. 

Australian orders under $180 are shipped for $22. Customers are reponsible for any customs clearance, duty or value added tax incurred.

We ship worldwide - please enquire for a shipping quote to other locations.

We cannot deliver to PO BOX addresses.

Yes.  This option is available for customers who can pick up from our store at The Tannery, 3 Garlands Road, Woolston, Christchurch.  There is no charge for this service.

Pick ups can be made at any time within our store hours. We will call or text you when your order is ready for collection. Orders are usually ready in an hour or two - let us know if you need it immediately and we will do our best to help you.

We carefully check, wrap and package your order. Please contact us immediately if items arrive damaged or lost as claims must be made within 7 days. Please know that we will put right any issues.

 

Please also note that the risk of loss or damage to parcels shifts to the purchaser once the package is accepted and signed for. Please always check your package for damages before signing as our courier company will not accept liability for damages after it has been signed for or after 7 days of delivery.

You may find your package from Bolt of Cloth arrives looking like it has been with the courier before - that is because it has!   We re-use all packaging that comes in to us from suppliers before putting more out in the world. 

We also aim to use only recyclable and compostable packaging materials.

Yes.

We ship orders over $180 for free to Australian addresss. It is $22 to ship an order less than that to Australia. Customers are responsible for any customs charges, duty or VAT incured on their orders.

For shipments to other locations, please email for a shipping quote.

Returns

You can shop online risk free with our 30 Day Online Returns. If for any reason you are unhappy with your online order you may return it for a refund*. 

(*We are unable to offer returns on all sale/promotional items, rugs, products ordered on your behalf, cut fabrics or any custom made items.)

We will refund the amount of your purchase less an $10.- charge per order placed for shipping and handling. Please note your refund can take 3 -5 days to process.

 You will be responsible for the cost of return post and appropriate packaging. Returns must be received within 30 days of purchase. We can only provide refunds on products if they are returned in the same condition, with labels attached and in the original packaging as when it was sent to you. Our team will inspect your return before approving the refund.  Please take care packing items made from velvet, this needs to be rolled or laid flat as folding will damage the pile and we may not be able to accept it as a return.

Our return address is:

23 Tanner Street, Woolston, Christchurch, 8023. 

If a return is required as a result of our mishandling or a fault with the product, we will send you a return label that covers courier postage for NZ returns. Please get in touch so we can organise this for you.

Buying & Website Help

We accept Visa, Mastercard, Direct Debit Payments, Paypal & Afterpay.  

Yes.  We gift wrap for a $2 donation to the Mental Health Foundation of New Zealand (online) and the Women's Refuge (in store).  Simply choose this option at checkout and specify anything special in the comments section.

For gift wrapping we use recyclable brown paper finished with a recycled fabric ribbon from our off-cuts.

Our fabric is sold online in increments of 1m.  A few of our fabrics are sold by the pattern repeat - this is only when you need the whole pattern to enjoy and use the fabric.

If you require a different amount you are able to call us and place this order over the phone.

Yes, we send small samples free of charge to addresses in New Zealand. These samples are for colour matching and are intended to be used with the full length drop pictures on the website. 

If you have purchased something at full price, and it goes on special within 7 days, send us an email with your order number, and we will give you an online gift voucher for the discount you missed.

Cushions

One of the simplest tips is to choose a patterned cushion you love, then add one plain cushion and one spot or striped cushion to go with it.  When choosing your patterned cushion, simply go for one you love that you can imagine in your room.  Our cushions are sorted in these categories to make it easy for you. For detailed tips, read our blog post on putting cushions together.

You are welcome to email us for advice / to photograph cushions together for you.  We also offer a full Couch Makeover experience - where you take a survey and upload your photos and then we work with you to find the perfect cushions for your place.

Yes we can.  You can email us with a photo of the cushion you love and we can recommend what works with it and send you photos of them together.  If you would like us to develop a full cushion look for your place then we recommend purchasing a Couch Makeover.  For a refundable-on-purchase $25, we will send you our Couch Makeover quiz and then recommend the perfect cushions just  for your place. Learn more here.

You need as many as you think looks good.  Don't feel like you have to follow any rules here. Generally we find that most people need more than they expected!

The guidelines generally given are about 1 - 2  cushions per "seat" - so one cushion on a chair, 3 on a two- seater, 5 on a three seater etc.

This is personal choice.  Traditionally cushions were arranged in matching pairs, and it is a more contemporary look to have odd numbers of mis-matching cushions.  Go with whatever looks good to your eye.

Yes you can.   All our cushion covers are available either with or without the inner. We recommend buying quality inners once and then just changing covers. This will give you better looking, more comfortable cushions - and is better for the environment.

Feather inners make your cushions look plumper and cosier, are more comfortable to lean on and last longer - you can simply replace the cover in the future and keep reusing the inner.  They also stick better to leather couches meaning your cushions will stay upright.

Our duck feathers are sourced from China where they are a by-product of duck consumption. Our feather inners are vet inspected and certified.

If you plan to leave your cushions outside you should opt for Recycled PET inners. If you plan to bring them indoors when they are not in use you could choose feather. All our outdoor cushion covers give you the options to buy your cover with no inner or a Feather inner or Recycled PET inner.

Your feather inners may require some plumping when you receive them as they have been vacuum packed.  Regular plumping will keep them looking great - as will a wee turn in your clothes dryer. 

They can be machine washed and dried - see the care label on your inner. It is critical that they are properly dry before you insert them back into a cover.

Your cushion inner should be 5cm larger than your cushion cover.  When we label an inner as "To fit a 50cm cushion cover" this means the inner is 55cm x 55cm.  When you add an inner as you purchase a cushion cover, we will be giving you the correct size for that cushion.

If you purchase a cushion cover and an inner we will always put the feather inner into the cushion for you. 

If you have only bought inners and need to do this yourself:

 -Fold the inner in half to put it into your cushion cover.  This is to prevent damaging the zip. 

-Use your fingers to push the inner into the corners of the cushion cover.

-Close the zip, and then bang the cushion on your sofa to disperse the feathers throughout the cushion.

-If your inner arrived vacuum packed, it will gradually fluff up more and more.  It is worth giving a vacuum packed inner a wee whack to fluff it up before you place it in your cushion cover.

A care label will be inside your cushion cover.  Instructions differ depending on the fabric your cover is made from.

We make Bolt of Cloth cushion covers in our workroom in Christchurch, New Zealand. 

Brands other than Bolt of Cloth are made all around the world - this will be clearly labelled inside the cushion cover.

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