What is your return policy if I buy online?
We want you to feel great about your purchases from Bolt of Cloth. You can shop risk free with our 30 days online returns. If for any reason you are unhappy with your online order you may return it for a refund*.
We will refund the amount of your purchase less an $8.- charge per order placed for shipping and handling. Please note your refund can take 5-10 days to process.
You will be responsible for the cost of return post and appropriate packaging. Returns must be received within 30 days of purchase. We can only provide refunds on products if they are returned in the same condition, with labels attached and in the original packaging as when it was sent to you. Our team will inspect your return before approving the refund. Please take care packing items made from velvet - this needs to be rolled or laid flat - folding will damage the pile and we may not be able to accept it as a return.
*We are unable to offer returns on all sale/promotional items, rugs, wallpaper, products ordered on your behalf, cut fabrics or any custom made items.
Our return address is:
23 Tanner Street, Woolston, Christchurch, 8023.
If a return is required as a result of our mishandling or a fault with the product, we will send you a return label that covers courier postage for NZ returns. Please get in touch before you return the goods to organize this.
What is your In-Store Returns Policy?
We want you to feel great about your purchases from Bolt of Cloth. If you are unhappy with your instore purchase for any reason, you may exchange your purchase for any other in store item within 2 weeks of the original purchase.
We can only offer exchanges on products returned in the same condition including original labelling and packaging as in which they were sold. Sale items can not be returned or exchanged, and nor can cut fabric, custom made items and items ordered in on your behalf.
Can I return something you custom make for me?
We do not offer returns on custom made items so please ensure you choose carefully. We want you to feel completely satisfied with your final product so we are happy to send you samples and assist in anyway. Click here to request a sample.
Can I return Wallpaper or Rugs?
Unfortunately as these items are ordered in on your behalf we are unable to offer returns or exchanges on wallpaper or rugs so please choose carefully. We are able offer samples of Paperhands wallpapers to make the process easier.
Can I return cut fabric?
We are not able to accept the return of fabric once it has been cut from the bolt. We do supply free samples for colour matching purposes where possible.