Shipping & Delivery

How much does delivery cost?

Delivery is free within New Zealand and Australia if you spend over $100 and only $5 if you spend less than that.

International shipping is calculated automatically at check out. For delivery to USA, Canada & Japan shipping will cost between NZ $15 ­­and $39.90. For orders to EU/EFTA countries shipping will cost between NZ $15 and $49.40

Exceptions: (please enquire for shipping cost quote)
- for shipping of Roman Blinds wider than 2.4m within NZ or 0.85m to Australia please enquire for a specific quote
- for deliveries to Great Barrier Island an additional $9 shipping fee is required
- for deliveries to the Chatham Island please enquire for an individual quote
- Products we generally do not ship abroad include Lampshades, Lining, and Blinds. If you are interested in buying these products please contact us for a specific shipping quote.

 

What is the expected delivery time of my fabric?

Provided your order is in stock we aim to pack your purchase the day or the day after your order is placed (excluding weekends).

 

New Zealand

For all orders within New Zealand we use Fastway Couriers. Parcels will be delivered within 1 to 3 week days of leaving our workroom in Christchurch, depending on your location in New Zealand. Rural delivers can take a few days longer than this. If you have not received your order within 3 working days hereafter please contact us and we will follow up on the status of your delivery.

 

Australia and Worldwide
For all Australian and International orders we use the Air freight service of New Zealand Post. Deliveries will take 3-10 days depending on your location. Because New Zealand Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the target delivery times. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer.

 

Is your delivery service tracked?

We use couriers for all our New Zealand deliveries. Every parcel is automatically tracked. If you would like to know the status of your delivery, email us for your tracking number and you can follow its progress to your door.  Please note that international orders are not tracked.

 

What about if my item is lost or damaged?

All our deliveries within New Zealand are covered by the standard insurance of the courier company. If you have special insurance requirements please inform us upfront so we can quote you accordingly.

Please note that the risk of loss or damage to parcels shifts to the purchaser once the package is accepted and signed for. Please always check your package for damages before signing as our courier company will not accept liability for damages after it has been signed for. Please contact us immediately if your purchase has been damaged.

 

I live overseas, do I need to worry about duty?

Customs regulations and other border requirements vary from country to country and are outside our control. You are responsible for complying with Customs Requirements and checking and paying any country specific import charges (VAT,GST, etc.) if required. For all exports our prices are incl. 0% GST and no refund can be requested.